Job Overview
Relationship Manager – Retail Job Vacancy at Mwanga Hakika Bank, Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
- Senior Relationship Officer is responsible for growing both assets (loans) and liabilities (deposits) by building and maintaining strong relationships with SMEs and retail banking clients.
- This role involves understanding client needs and providing tailored financial solutions to drive business growth.
Summary of Key Duties and Responsibilities
- Client Relationship Management: Build and maintain long-term relationships with SMEs and retail clients, identifying financial needs and providing tailored banking solutions through regular engagement.
- Revenue Generation: Drive the growth of deposits, loans, and other products, while acquiring new clients and collaborating with the sales team for high-quality leads and cross-selling opportunities.
- Credit and Risk Management: Oversee credit risks, conduct KYC reviews, and collaborate with internal teams to manage financial structures and ensure risk compliance.
- Customer Service and Support: Handle client inquiries, resolve complaints, and maintain accurate records to ensure effective portfolio management and client satisfaction.
- Business Development & Strategy: Identify new business opportunities, generate leads, and prepare strategies for senior management to drive portfolio growth.
- Operational Efficiency: Assist with transactions and ensure client portfolio performance adheres to the banks risk levels.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.
Knowledge and Skills
- Ability to assess client financial needs and recommend appropriate banking products.
- Strong communication skills, both verbal and written, for client interactions and presentations.
- Excellent rapport-building, complaint resolution, and customer service skills.
- Ability to maintain long-term client relationships and trust.
- Strong organizational and time-management skills to handle multiple client needs and priorities.
- High level of professionalism and integrity when dealing with client information and transactions.
Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 15th March 2025. Only shortlisted candidates will be contacted.
How to Apply:
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